Warranty Policy
1) TYRE WARRANTY ELIGIBILITY
The warranty applies to all Passenger Car / SUV/LTR Tyres sold only by authorized dealer of Falken Tyre India Pvt. Ltd.
2) TYRE WARRANTY COVERAGE
All tyres shall be covered under warranty for only manufacturing defects.
3) TYRE WARRANTY PERIOD
All tyres shall be warranted against manufacturing defects for a period of 5 years from the date of manufacturing OR till 1.6 mm remaining tread depth in the tyre, whichever occurs first.
4) TYRE INSPECTION
Tyre under complaint will be examined and inspected by Falken Tyre India Pvt. Ltd. Service Engineer or any authorised person and their disposition on the fault shall be final.
5) BENEFIT TO THE CUSTOMER
In case of manufacturing defect Falken Tyre India Pvt. Ltd. shall reimburse the claim tyre cost to the customer which shall be calculated on the basis of tyre usage, the degree of wearing. In other words, the so called, “remaining tread depth” measurement system will be applied. The following Formula will be applicable for arriving at the benefit to be passed to the customer.

Claim Tyre Cost = Tyre Basic Price x Worn out Tread Depth / Original Tread Depth + applicable VAT
6) WARRANTY EXCEPTIONS
The tyre warranty does not cover unserviceable conditions arose due to
• Wheel Misalignment, Wheel Imbalance, Vehicle Mechanical Defects,
• Accidental Damage, Road Hazards, Impact Break, Improper Inflation,
• Improper Mounting / Demounting, Tread Cut, Side-Wall Cut, Run Flat,
• Improper Repair, Wilful Abuse, Engaging in Road Racing or Competition
7) WARRANTY NON COVERAGE
The warranty also do not cover
• Tyre purchased from Unauthorised Channel/Dealer
• Irregular Tread / Premature Wear, Ride Complaints after 1.6 mm initial wear,
• Tyre with manipulation., Re-treaded / Buffed Tyre
• Tyre with less than 1.6 mm remaining Tread Depth
• Improper application of the Tyre Size
8) INCIDENTAL CHARGES
Falken Tyre India Pvt. Ltd. will not be liable for any incidental charges occurred for demounting and mounting of tyre, wheel balancing or alignment under gone with respect to extend the warranty, any loss of time, loss of use of vehicle, inconvenience or consequential damage in so far as the law permit.
9) REJECTED TYRE STORAGE
In case tyre gets rejected, Falken tyre India Pvt. Ltd. shall only be responsible for storage of Rejected tyre at the dealers place only for 21 days after the disposition. If the casing is not collected within this specified period the same will be scrapped.
10) COMMUNICATION
Customer shall be informed both through hard copy and phone call the disposition of the claim tyre ( both for Rejection or adjustment) along with the amount to be paid in case of claim being passed / adjusted.
11) ADJUSTMENT PROCEDURE IN BRIEF
Claim against the tyre which has become unserviceable within the terms of the Falken Tyre India Pvt. Ltd. Warranty Policy shall be lodged with an authorised Falken Tyre dealer. The same will be inspected by Falken Tyre India Pvt. Ltd. Service Engineer or any authorised person and the disposition given by them shall be deemed as final. If the tyre is technically adjustable customer has to pay for the usage which will be calculated on the basis of remaining tread depth. All taxes will be borne by the customer. Rejected tyre casing has to be collected by the customer within 21 days of disposition.
12) DISCLAIMER
Falken Tyre India Pvt. Ltd. will not be liable for any promise, commitment or agreement made by its dealers, employees or representatives over and above the upper stated procedure of tyre adjustment.
13) AMMENDMENT
Falken Tyre India Pvt. Ltd. reserves the right to cancel or change part of the entire above Warranty Policy without any notice in advance.
14) ARBITRATION
On any dispute arising between the Customer and the Company with regard to the claim adjustment all arbitrations will fall in the District Court of Gurgaon.


"Free Road Hazard Warranty" is a policy for all range Falken Tyre* & benefits a customer by providing coverage for Un-intentional Damages- Road Hazards.
Policy:
"Free Road Hazard Warranty policy" is effective from 24th July, 2013. It is applicable on all range of Falken Tyres on *Pro-Rata basis for a period of 2 years from the date of purchase of tyre or up to 50% of tread wear whichever is earlier.

Terms & conditions:
  • Free Road Hazard Warranty policy is applicable to customers who have completed the registration process at the time of purchase.
  • To avail the benefits of the policy Registration is mandatory, which can be done via
    1. a) registering in our website www.falkentyre.in
      Or
    2. b) by calling our Toll Free Hotline no. 1800-103-9696 ( Monday - Friday from 10.00 am – 5.00 pm)
    3. Or
    4. c) by emailing to customer_services@falkentyre.in
  • Prior to registration, the Customer must read the Falken “Free Road Hazard Warranty Policy” as, any registration after this shall be considered as adherence to the Falken Free Road Hazard Warranty policy. (Visit www.falkentyre.in_warranties for more information on the Policy)
  • All range of Falken Tyre*are covered under Falken "Free Road Hazard Warranty Policy".
  • Customer in order to avail the policy must also present the below mentioned documents:
  • Original warranty card
  • Purchase proof/ invoice copy (with date of purchase)
  • Vehicle registration details/address
WARRANTY COVERAGE:
  • Accidental damages cuts
  • Impact break damage
  • Run flat damage
  • Non – repairable damage through cuts on tread area
  • Non – repairable damage cuts on side walls
  • Any other damages NOT caused due to poor vehicle conditions, inflation pressure, Alignment, mechanical problems
WARRANTY EXCLUSIONS:
  • Intentional damages
  • Un- even wear caused due to mechanical irregularities.
  • Mounting/demounting damages
  • Gaiter damages
  • Damages due to repairing
  • Nail holes repairable minor damages as confirmed by “Falken Service Personnel”
  • Tyre purchased from Unauthorised Channel/Dealer
DISCLAIMER : 
  • Falken Tyre India Pvt. Ltd. (FTI), will not be liable for any promises, commitments or agreements made by its dealers, employees or representatives over and above the specified policy.
  • This specific warranty policy is applicable only for the product under complaint & if the tyre is accepted under warranty. Any other tyres or any other vehicle components will not be considered for warranty.
  • Warranty does not provide compensation for any direct or indirect losses, damages to the vehicle or person due to tyre failure or any expenses towards tyre mounting, demounting, balancing and alignments.
  • Fitment specification of the tyres must be as per vehicles categories stated.
AMMENDMENTS:
  • Falken Tyre India Pvt. Ltd. (FTI), reserves the right to modify, change, withdraw or cancel the entire “Free Road Hazard Warranty Policy” without any notice in advance.
ARBITRATION:
  • "Free Road Hazard Warranty Policy": The terms & conditions of this policy are governed by the laws in force, in India. In case of any dispute arising between the Customer and FTI with regards to the claim adjustments or disputes, all arbitrations will fall in the jurisdiction of District Court of Gurgaon.
 
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Falken Tyre India Pvt. Ltd.
CIN NUMBER : U51909HR2012FTC047698
Unit 312, Unit No 312(J, K, L, M, N, P & Q),
Centrum Plaza, Sector 53,
Golf Course Road, Gurgaon,
Haryana, India
Pincode -122002
Phone No. +91-124-4638989
Fax: +91-124-4638960